Privacy Policy

01Who we are

ZewarStudio is an online and in-store jewellery boutique based in Karachi, Pakistan. When this policy says “we”, “us” or “our”, it means ZewarStudio, operating the website zewarstudio.site and our store at Shop #7, Al-Madina Shopping Center, Saddar, Karachi South.

By using our website or placing an order, you agree to the practices described in this policy.

02Information we collect

We only collect information that helps us process your order and serve you better:

Contact details — your name, phone / WhatsApp number and email address.
Delivery details — your shipping address and city.
Order details — the products you buy, order amounts and order history.
Payment confirmation — a transaction ID or reference from our payment partner. We never see or store your wallet MPIN or OTP.
Messages — anything you send us through our contact form, email or WhatsApp.
Website usage — basic technical data such as device type, browser, pages visited and IP address, collected through cookies.

03How we use your information

To process, confirm, pack and deliver your orders.
To send order updates, delivery tracking and receipts.
To answer your questions and handle returns or exchanges.
To create custom and bridal designs you request.
To prevent fraud and keep our website secure.
To improve our website, products and service.
To share new collections and offers — only if you choose to receive them. You can opt out at any time.

04Online payments

ZewarStudio accepts online payments + COD only. All payments are processed through the secure checkout of our payment partner, SkyMind Solutions.

We accept JazzCash and EasyPaisa. Your payment details are entered on and handled by our payment partner using encrypted, industry-standard security. ZewarStudio receives only a confirmation that your payment was successful, along with a transaction reference.

Please never share your wallet MPIN or one-time password (OTP) with anyone — including people claiming to be from ZewarStudio. We will never ask for them.

05Sharing your information

We never sell or rent your personal information. We share it only when needed to serve you:

Payment partner — SkyMind Solutions, to process your payment securely.
Courier companies — your name, phone number and address, so they can deliver your order.
Service providers — website hosting, email and messaging services that help us run our store, under confidentiality.
Legal requirements — if required by law or by a lawful request from authorities in Pakistan.

06Cookies

Cookies are small files saved on your device. We use them to keep items in your cart, remember your preferences, keep the website secure and understand how visitors use our site so we can improve it.

You can block or delete cookies in your browser settings. Please note that some features, such as your shopping cart and checkout, may not work properly without them.

07Keeping your data safe

Our website uses an encrypted (HTTPS) connection, and access to customer information is limited to the people who need it to process your order. While no online system can be 100% secure, we take reasonable steps to protect your information from loss, misuse and unauthorised access.

08How long we keep your information

We keep order and payment records for as long as needed to fulfil your order, handle returns and meet accounting and legal requirements. Messages and marketing preferences are kept until you ask us to delete them or unsubscribe.

09Your rights

You can contact us at any time to:

Ask for a copy of the personal information we hold about you.
Correct any information that is wrong or out of date.
Ask us to delete your information, where we are not required to keep it by law.
Stop receiving offers and promotional messages.

We will respond to your request as soon as possible.

10Children's privacy

Our website is intended for adults. We do not knowingly collect personal information from children under 18. If you believe a child has shared information with us, please contact us and we will delete it.

11Changes to this policy

We may update this policy from time to time. Any changes will be posted on this page with a new “Last updated” date. We encourage you to review it occasionally.